UK consumer watchdog Which? magazine recently rated the reliability of appliance brands, stating that Dyson and Hoover appliances are among the most unreliable on the market, while Bosch and Miele come up on top.
In November 2004, the magazine sent questionnaires to 30,000 of its readers, and 14,296 replies were received. Results revealed those brands that are most likely to be recommended, as well as the brands that are most reliable. The research covered vacuum cleaners, washing machines, washer driers, tumble driers, fridge-freezers, and dishwashers.
The annual product reliability survey said Hoover is the only brand with below-average reliability for its fridge-freezers, washer-dryers, tumble dryers, and washing machines, and is one of the brands least likely to be recommended to a friend, along with Hotpoint.
A Hoover washing machine is more than three times more likely to need a repair in the first 6 years than a Bosch or Miele machine, Which? claims. Iconic brand Dyson also fared poorly for both its cylinder and upright vacuum cleaners, according to the survey results.
A spokeswoman for Dyson told UK newspaper Times Online that the company is puzzled by the recent Which? report. "We closely monitor the reliability of Dyson machines and our bestselling machine, DC14, has a reliability rate of 98 percent (the 2 percent are missing manuals or tools)," she said. "Our biggest retailer, Currys, confirms that reliability rates for Dyson machines are very high."
Which?, however, says that Bosch and Miele appliances rate particularly dependable in certain product categories. Bosch is in the top group for dishwashers and washing machines, while Miele makes trustworthy washing machines and is in the elite group for cylinder vacs.
"Bosch and Miele are brands you can trust, and they're not going to leave you with dishwashers full of dirty dishes or vacs that won't suck," Malcolm Coles, editor, Which?, said in a statement. "On the other hand, you simply can't rely on Dyson and Hoover to be reliable."
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