Samsung Expands Recall of RV Microwave Ovens
Apr 30, 2004
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Samsung Electronics, in cooperation with the United States National Highway Traffic Safety Administration (NHTSA), announced an expansion of its recall of microwave ovens that were installed in recreational vehicles (RVs) sold in the U.S. during the past 3 years.

Samsung has determined that some of these microwave ovens may present a safety hazard due to a defective part that may cause them to begin operation unassisted and result in smoke or fire.

The appliance maker will repair the ovens free of charge for consumers. In the meantime, consumers who own RVs with the affected ovens were advised to unplug the microwaves. If that is not possible, consumers were told to leave the microwave door ajar, which will prevent the oven from operating. As a general safety precaution, consumers were told to never store items in microwave ovens or leave items in the ovens after use.

Samsung said it is currently working with more than 150 RV manufacturers nationwide to arrange to have the microwave ovens repaired for consumers free of charge. Repairs will be handled by Registered Service Centers. Customers may remove the Oven and carry it in to an Authorized Service Center, or, tow their RV to the Service Center for onsite service. Service arrangements and more information may be obtained as follows:

"Samsung is dedicated to creating superior products and offering exceptional customer service," the company said in the statement. "Samsung's top priority is consumer satisfaction and safety, and we are committed to taking all appropriate actions to address and resolve this issue as expediently as possible," it said.

The new models included in the recall are MR1031WB, MR1032BB, MR1033SB, MR1351WB, MR1352BB. These microwaves were built by Samsung between May 2002 and July 2003 and installed in RVs sold during that time frame. Models of microwave oven affected by the earlier recall notice include MR5491G, MR5491G01, MR5492W, MR5494W01, MR5493G, MR5493G01, MR5494W, MR7491G, MR7491G01, MR7492W, MR7492W01, MR7493G, MR7493G01, MR6698WB, MR6699GB, and MR6699SB.

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