Home Depot Launches Faster Check-Out Technology
Dec 3, 2002
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The Home Depot reportedly launched one of the largest, most advanced upgrades of front-end, check-out technology in U.S. retailing history. "We call this strategy FAST (front-end accuracy and service transformation)," said Troy Rice, senior vice president, Operations. "FAST will significantly improve the speed, accuracy, and service levels at the check-out counters for millions of Home Depot customers and set the standard for the industry."
Central to the FAST strategy, which will roll out over the next 12 months, are new partnerships with NCR Corporation and Microsoft. Components of FAST are said to include:
The first self-check-out stations in a major home improvement retail store, giving customers in high-volume stores a choice to reduce their wait time;
Point-of-sale terminals (POS) with touch-screens and POS software that will improve cashiers' efficiency through the use of graphics;
Performance software that can evaluate a cashier's skills and benchmark each store's front-end operations against company standards;
A new operating system to run all POS devices for front-end processing; and
Streaming media capabilities to provide enhanced training experiences for associates and better information to customers.
The strategy calls for Home Depot to upgrade manned check-out stations in all of its stores. Installation of the NCR FastLane(TM) self-check-out stations marks the first phase of the initiative. Installation of four new self-check-out stations in each of 300, high-volume, U.S. stores is projected this year, with 500 stores projected next year.
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