Lenovo announced it has been recognized as the #1 PC manufacturer in Technology Business Research’s (TBR) “1Q2008 Notebook IT Buying Behavior and Customer Satisfaction Study.” The results, garnered from more than 600 medium and large business customers in the U.S. and Canada, show Lenovo as the overall leading notebook PC-maker.
TBR recognized Lenovo for its improvement in services and support. In 1Q2008, Lenovo led its rivals in terms of phone support, parts availability and repair time and made significant improvements in delivery time.
Lenovo also continued its leadership in product design of its ThinkPad notebooks, a strength of the company’s for six of the past eight TBR survey reporting periods. Customers told TBR that hardware quality/reliability, product design and support, and services were top reasons for choosing Lenovo as their PC vendor.