Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Consumers File Lawsuit Against Gateway
Dec 14, 2005
 Printable format
 Email this Article
 Search

A U.S. class action lawsuit has been filed against business appliance and consumer electronics maker Gateway, Inc. by a group of consumers in the U.S. District Court for Southern District of California.

The lawsuit alleges Gateway violated the California Consumer's Legal Remedies Act (CLRA) and the Song-Beverly Consumer Warranty Act through its manufacturing, distribution and sales of its GTW Series Plasma Television sets.

Gateway, which introduced its line of plasma televisions in 2002, claimed they had "exceptional value and brilliant picture quality." The complaint alleges, however, that consumers experienced a total failure of their television sets within a short time after purchase.

It is believed that Gateway's plasma televisions contain defective parts caused by a design or manufacture defect, which renders the television sets completely inoperable. Consumers complained that the televisions emitted "popping sounds" and produced a "burning odor." Local television repair shops notified complaining consumers that their only recourse would be to request repairs from Gateway. Despite attempts by consumers to work with Gateway, replacements parts were unavailable and the televisions could not be repaired. The televisions varied in price from U.S. $3,000 to $7,000.

"This is a serious matter," said Anas Akel, counsel on behalf of the consumers. "It seems that Gateway's poor customer service and forcing consumers to jump through hoops before honoring its warranties will now be addressed by the courts. A number of consumers purchased expensive plasma televisions that Gateway advertised as setting 'new standards for quality and value.' Yet within months these sets failed and complaints to Gateway fell on deaf ears."

Consumers are seeking to prevent Gateway from the continued sale of defective units as well as a number of other remedies that have been requested in the lawsuit.

Back to Daily News

 

Daily News

...........................................................

Oct 23, 2014: Whirlpool Corporation to Showcase Resource-Efficient Technologies at Greenbuild

Oct 23, 2014: CWIEME Chicago exhibition had record attendees

Oct 22, 2014: Middleby to add U-Line to residential appliance business

Oct 22, 2014: iRobot's 3Q exceeds expectations, driven by Home Robots growth

Oct 22, 2014: Whirlpool Canada named 2014 Energy Star Manufacturer of the Year

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

September 2014: Appliance Industry Focus: HVAC
June 2014: Appliance Magazine Market Insight: April 2014
May 2014: Appliance Magazine Market Insight: March 2014
April 2014: Appliance Magazine Market Insight: February 2014




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows