Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Haier Apologizes to Customers for Poor Service
Aug 8, 2005
 Printable format
 Email this Article
 Search

Chinese home appliance manufacturer Haier apologized to South Korean customers for the disruption of its call center service and delays in delivery of some products such as air-conditioners.

"We bow our heads to apologize for failing to carry out customer service smoothly," Haier said in a statement posted on its Web site.

The world's fourth-largest manufacturer of home electronics goods said the disruption and lousy customer service in recent days were the result of the relocation of its office.

The company didn't say whether the call center service has been restored. Haier's Korean unit was not immediately available for comment during working hours on August 8.

The problem is expected to deal a blow to the reputation of Haier, which is anxious to shake off its image as a cheap Chinese brand, some analysts here say.

Haier, which set up a South Korean unit in June 2004 with paid-in capital of 300 million won (approx. U.S. $295,300), plans to expand its sale items in the Korean market to high-end consumer goods such as liquid crystal display televisions and laptop computers. (Asia Pulse, Yonhap)

Back to Daily News

 

Daily News

...........................................................

Sep 12, 2014: AHRI Suggests Changes to EPA on Proposed SNAP Amendment

Sep 12, 2014: Consumer Confidence Index Up in August

Sep 12, 2014: August 2014 Housing Starts in Canada

Sep 11, 2014: Middleby Acquires Commercial Coffee Machine Producer Concordia

Sep 11, 2014: Electrolux Again Ranked Industry Leader in the Dow Jones Sustainability World Index

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

March 2014: Market Research - 62nd Annual U.S. Appliance Industry Forecast
February 2014: Appliance Magazine Market Insight: December 2013
January 2014: Market Research - Appliance Historical Statistical Review: 1954-2012
January 2014: Appliance Magazine Market Insight: November 2013




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows