Electrolux Implements New Warranty Processing System in Mexico May 23, 2005

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Electrolux has implemented a new automated warranty claims processing System in Mexico. This is the first Latin America deployment of the system, which is being supplied by ServiceBench, Inc., a provider of integrated service supply chain management applications.

Electrolux has been utilizing ServiceBench for service-related activities in the U.S. and Canada for more than 4 years. With the extension of the system into Mexico, the goal is for service providers who handle the warranty service for Electrolux in that region to easily and quickly process claims using a Web-based system. Specifically, warranty claims can be filed using standardized Web-based forms, reducing manual errors and giving operators the ability to check claims status in real-time to ensure more timely reimbursements.

"At Electrolux, we are committed to ensuring that our customers get the most out of our products," said Kevin Scott, vice president of Consumer Services, Electrolux. "The expansion of the ServiceBench warranty claims processing system in Mexico underscores this mission and will be integral to our ability to further strengthen consumer relations in this important market."

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