Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

LG Electronics Launches Web-based Service Supply Chain
Nov 23, 2004
 Printable format
 Email this Article
 Search

ServiceBench, Inc., a provider of Web-based service supply chain management solutions, announced that LG Electronics, a leading global manufacturer of consumer electronics, appliances, and communications products, has launched its ServiceBench powered service supply chain.

With the new system, LG Electronics can rapidly dispatch technicians via the Internet from its pool of more than 1,700 service companies -- based on comprehensive customer requirements. Dispatches for service on LG’s wide variety of consumer electronics and appliances are automatically routed based on such key factors as servicer availability and customer location -- and calls are said to be immediately processed without delay.

With the new system, LG Electronics also can record and track information and trends about service levels and product performance. In addition, the manufacturer is implementing a warranty management solution.

“The ServiceBench system will significantly enhance LG Electronics’ ability to give our customers superior service founded on the cutting edge of technology,” stated Ted Lee, president LG Electronics Alabama Inc. “Improving lives through digital innovation is our top priority, and ServiceBench clearly shares this important goal.”

Back to Daily News

 

Daily News

...........................................................

Apr 24, 2014: BSH Annual Revenue Tops EUR 10 Billion for First Time

Apr 24, 2014: New Home Sales Show Sharp March Drop

Apr 24, 2014: Ingersoll Rand HVAC Segment Reports Strong 1Q

Apr 24, 2014: ASHRAE 2014 Annual Conference Announced For Seattle

Apr 23, 2014: Bosch Home Appliances Garners EPA Energy Star Partner of the Year - Sustained Excellence Award

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

March 2014: Market Research - 62nd Annual U.S. Appliance Industry Forecast
February 2014: Appliance Magazine Market Insight: December 2013
January 2014: Market Research - Appliance Historical Statistical Review: 1954-2012
January 2014: Appliance Magazine Market Insight: November 2013




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Pharmalive | Plastics Today | Powder Bulk Solids | Canon Trade Shows