Goodman Selects ServiceBench Warranty Management Solution Sep 21, 2004

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ServiceBench, Inc., a provider of Web-based service supply chain management solutions, announced that HVAC equipment maker Goodman Manufacturing Company, L.P. has selected ServiceBench’s Warranty Management Solution to automate its distribution channel. The new Web-enabled system will connect Goodman to its approximate 300 distributors and potentially thousands of participating contractors, automating numerous service activities across the channel.

With the ServiceBench system, Goodman distributors and service contractors will be able to easily register and process warranty claims. ServiceBench says the solution will help Goodman significantly streamline channel operations, increase accuracy, reduce costs, and further improve service delivery.

"At Goodman, we are committed to delivering the highest quality products backed by superior warranties and service – and our alliance with ServiceBench will enable us to take this goal even further," stated Gary Clark, senior vice president of Marketing, Goodman Manufacturing. "With the Warranty Management Solution, our trusted channel partners will be able to do their jobs more easily, while Goodman will be able to easily track important service trends – helping us to improve our value in real time."

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