The Home Depot to Open New Technology, Customer Service Centers Aug 3, 2004

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Appliance retailer The Home Depot announced plans to establish a new technology center in Austin, TX, U.S., and a separate customer service center for The Home Depot Supply division in New Braunfels, TX, U.S. The centers combined will create more than 850 new jobs.

While some IT job responsibilities may change at The Home Depot's Atlanta, GA, U.S. headquarters, the company does not anticipate job loss in Atlanta as a result of the two new centers in Texas.

The new technology center will employ about 500 people including a staff of engineers, system and application programmers, help desk personnel, system and network operators, as well as security administrators. According to the company, the center will become fully operational over the next 18 months.

The new center is part of The Home Depot business transformation and the company's investment of more than U.S. $1 billion in new technology from 2002 through 2004.

Additionally, The Home Depot Supply division's new customer service center in New Braunfels will employ around 350 people. The center will open in early 2005 and will provide support services to facility management customers. The division is part of The Home Depot's growth strategy to expand into emerging markets and professional customer channels. This is the third customer service center for the division.

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