Emerson Climate Technologies, a business of Emerson, announced that it received Frost & Sullivan's 2004 Building Technologies Customer Enhancement Award. The award is given each year to the company in the building technologies sector that has best demonstrated the ability to expand its customer base with more innovative value creation and enhancement strategies than competing companies.
Tom Bettcher, an Emerson executive vice president and business leader for Emerson Climate Technologies, was on hand to receive the award at the Frost & Sullivan Customer Value Enhancement Awards banquet held in Boston on July 14.
"I'm very honored to accept this award on behalf of everyone at Emerson Climate Technologies. This recognition is confirmation that we are succeeding in our original goal of better serving the climate control needs of our customers," said Mr. Bettcher. "This is an exciting time as we leverage the strengths of our divisions through the Emerson Climate Technologies brand to develop and bring to market integrated technologies and solutions that improve human comfort, safeguard food and protect the environment."
Frost & Sullivan analysts recognized Emerson Climate Technologies for its successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customer-stated demands and needs.
"Emerson Climate Technologies has adopted a global approach to customer service, and has devised strategies to improve the quality of its services," say Frost & Sullivan Industry Analysts Sapan Agarwal and Sanjiv Bhaskar. "Collaborative working has evolved as a key objective and the company has been focusing on co-operation across diverse divisions."
Frost & Sullivan cited the following examples of how Emerson Climate Technologies delivers customer value enhancement:
Establishment of a centralized global service center, comprising technical, marketing, and customer service personnel.
Creation of an online, interactive resource tool that provides HVAC contractors with the knowledge they need to meet customer demands and grow their business. The Web site provides access to the latest HVACR news, tech support, training opportunities, and product information.
A determined focus on developing integrated solutions that increase energy efficiency and enhance HVAC system performance. One example is Emerson's UltraTech(TM) Home Series, which features the company's energy-efficient heating and cooling technology.
The Emerson Climate Technologies brand, launched in 2002, unites 17 Emerson-owned divisions that design, manufacture, and market various HVACR technology products and integrated solutions for markets worldwide.
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