Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Matsushita Strengthens China Customer Support
Jul 13, 2004
 Printable format
 Email this Article
 Search

Appliance maker Matsushita Electric Corporation announced that it has chosen RightNow(R) Technologies, a leading CRM company focused on customer service to strengthen the company's customer support services in China.

Matsushita Electric Works has already deployed RightNow in Japan and, according to the company, it has seen a decrease in email volume of more than two-thirds, as its Japanese customers increasingly use the RightNow-powered knowledge base on its web site to find answers to common questions.

RightNow's solutions are available in 13 languages, including Japanese, and three dialects of Chinese (Simplified, Traditional-Hong Kong, and Traditional-Taiwan). RightNow Service allows content in all languages to be managed in a common database, said to help ease online customer support for companies with multinational operations.

"RightNow Service has proven to be a very powerful platform for delivering customer support on an international basis," Shinichiro Watanabe, call center manager at Matsushita Electric Works, said. "By enabling us to leverage our knowledge base across the Japanese and Chinese markets, RightNow ensures that we can efficiently deliver accurate, comprehensive, and up-to-date information to all of our customers."

RightNow's knowledge base management tools and search functions are said to help empower customers to find answers to their questions 24 hours a day, reducing the number of phone calls and e-mails that have to be handled by customer support contact centers.

Back to Daily News

 

Daily News

...........................................................

Nov 26, 2014: Hamilton Beach 3Q income down slightly

Nov 26, 2014: LG's sales of Inverter Linear Compressor refrigerators top 10 million

Nov 25, 2014: Robotics Exhibits Grow 25% at 2015 CES

Nov 25, 2014: Index shows HVAC/R contractors more positive than last year

Nov 25, 2014: Consumer Confidence Index Declines

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

November 2014: U.S. Appliance Industry: Market Value, Life Expectancy & Replacement Picture 2014
October 2014: Portrait of the European Appliance Industry
September 2014: Appliance Industry Focus: HVAC
June 2014: Appliance Magazine Market Insight: April 2014




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows