Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Fisher & Paykel Appliances Implements Scheduling, Dispatch System
Jun 11, 2004
 Printable format
 Email this Article
 Search

The implementation of Fisher & Paykel Appliances' optimized scheduling and dispatch system, ClickSoftware, at the New Zealand-based company's Australian customer service operation is now complete.

The implementation of the system has enabled it to increase the number of daily service calls completed by their technicians as well as improving response times and customer satisfaction levels, according to Fisher & Paykel.

The company also says it is to implement ClickAnalyze, which it says will reportedly transform its service operation data into intelligence leading to further optimization of their service performance.

"ClickSoftware provided the technical expertise, in terms of scheduling, GIS and mobile solutions, to move from a trial to a full national implementation in under four months," Rod Gruggen, general manager—Customer Services Australia of Fisher & Paykel Appliances, said in a press release. "Our success relies on our customer service representatives and franchise owners. Knowing that the ClickSoftware system is making them more productive, has meant an easy and swift adoption of the technology throughout our network of subcontractors."

The ClickMobile application, powered by mobile software technology from Orsus Solutions is said to provide real-time dispatch of jobs with reactive scheduling, for better control and customer service.

Using hand-held Symbol devices, technicians can send and receive the data required to complete tasks, wirelessly report on parts utilization, trigger billing, and print invoices using an infrared printer.

Back to Daily News

 

Daily News

...........................................................

Sep 17, 2014: Whirlpool gets final CSRC approval for acquisition of Hefei Sanyo

Sep 17, 2014: Appliance/Electronics Store Sales Up 1.2% So far in 2014

Sep 17, 2014: Crowdsourced appliance design becoming a reality in GE Appliances venture FirstBuild

Sep 12, 2014: AHRI Suggests Changes to EPA on Proposed SNAP Amendment

Sep 12, 2014: Consumer Confidence Index Up in August

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

March 2014: Market Research - 62nd Annual U.S. Appliance Industry Forecast
February 2014: Appliance Magazine Market Insight: December 2013
January 2014: Market Research - Appliance Historical Statistical Review: 1954-2012
January 2014: Appliance Magazine Market Insight: November 2013




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows