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Concord Camera Corp. announced the appointment of BoonHow Chong to the newly created position of vice president, Worldwide Quality.
Mr. Chong brings to Concord more than 22 years of experience in Quality, Reliability, and Customer Service gained with leading global companies such as Acer Technologies, Hewlett-Packard, and Motorola. Throughout his career, Mr. Chong has led and achieved several ISO 9000 certifications and has applied and advanced Total Quality Management initiatives.
Additionally, he initiated a Customer Alliance Program that resulted in the receipt of two vendor quality awards. He implemented a Strategy Planning Process and created a China Service Quality Brand for a Customer Service Network in China and developed a Customer Satisfaction Center to handle field returns. Mr. Chong received the "Best Customer Advocate Award" from Motorola PCS and was honored with the GOLD (Global Leadership Development) Award from Motorola. He has also successfully implemented the "Customer TCS Six-Sigma" program for Motorola's customers in China to increase customer loyalty.
Mr. Chong received a B.S. with Honors in Chemical Engineering from the University of Science, Penang and an MBA in Marketing from the University of Malaya, Kuala Lumpur, Malaysia. Based in Shenzhen, China, Mr. Chong will be responsible for implementing and leading similar Quality programs throughout Concord, as well as refreshing and streamlining internal processes, improving efficiencies and strengthening new product development programs.
"BoonHow has demonstrated the ability to deliver results that have included the implementation of process improvements at some of the world's most well-respected technology companies," commented Gerry Angeli, vice president, Worldwide Engineering and Technololgy. "He also understands the value and importance of customer service to a growing company like Concord. We believe that he possesses the experience, intellect and creativity to lead the evolution of Concord's overall Quality Management programs."
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