Whirlpool Corporation (Benton Harbor, MI, U.S.) today announced that Gregory T. McManus has been named vice president and general manager for the company's sales and customer care operations in North America. McManus previously served as vice president and general manager of Sales in North America. In his new role, McManus will have responsibility for Whirlpool's North American sales, as well as for North American customer care operations.
"With this move, we are aligning our customer care with our sales operations to further elevate our front-line focus on the customer," said David L. Swift, Whirlpool's executive vice president for North America. "Greg's continued leadership will be critical as we continue to strengthen our sales and customer operations to better serve our customers."
In a related move, Whirlpool announced that Thomas F. Welke was appointed vice president and general manager for customer and appliance care in North America. Reporting to Mr. McManus, Mr. Welke will be responsible for leading all aspects of the North American customer care organization, including the company's customer assistance centers, customer service network, service contracts and appliance care products. Mr. Welke previously was vice president for customer care in North America.
The company also announced the promotion of Sam A. Abdelnour to the newly created position of vice president for U.S. Sales. Reporting to Mr. McManus, Mr. Abdelnour will be responsible for all sales activity in the U. S., including strategies to further strengthen Whirlpool's relationships with retail partners and to enhance the brand-purchasing experience. Mr. Abdelnour previously was general manager for U.S. field sales.
Succeeding Mr. Abdelnour is Thomas E. Halford, currently general manager for contract sales. Following his promotion, Mr. Halford will oversee Whirlpool's field-sales operations for the retail and contract channels.
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