Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Major Appliance Customer Satisfaction Remains Stable
Sep 27, 2012
 Printable format
 Email this Article
 Search

The major appliance industry (washers, dryers, dishwashers, refrigerators, freezers, ranges, and ovens) continued a long history of high customer satisfaction as reported in the American Customer Satisfaction Index (ACSI).

The major appliance industry had an overall score of 81. ACSI said the industry has maintained solid customer satisfaction scores of 80 to 82 for most of the last two decades.

The report ranked Whirlpool No. 1, with a score up 1.2% to 83. Whirlpool has led or tied for first place every year since 1996.

But second place Electrolux was just 1 point behind at 82, and was up 5.1% from 2011.

General Electric was up 1.3% to 80.

ACSI's aggregate of smaller appliance producers (including producers such as LG, Samsung, Bosch, and others) was down 4.8% to 79. The report said rising import fees could be impacting customer satisfaction for these brands.

Back to Daily News

 

Daily News

...........................................................

Oct 30, 2014: Whirlpool Corp. reports strong third-quarter

Oct 30, 2014: Consumer Confidence Index rebounds in October

Oct 29, 2014: New home sales up slightly in September 2014

Oct 29, 2014: Restaurant customers are using technology more frequently

Oct 29, 2014: Canadian HVAC/R wholesaler sales up 5.3% so far in 2014

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

October 2014: Portrait of the European Appliance Industry
September 2014: Appliance Industry Focus: HVAC
June 2014: Appliance Magazine Market Insight: April 2014
May 2014: Appliance Magazine Market Insight: March 2014




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows