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Haier selected Servigistics Service Parts Management to improve the service it delivers to customers. Servigistics is an enterprise software solution provider for Service Lifecycle Management (SLM).
The solution will allow Haier to manage worldwide service operations from its global service facility in Qingdao, China. Haier aims to improve parts visibility and availability across all of the overseas countries it serves. Haier will leverage the solution's forecasting, multi-echelon optimization, and constraint-based distribution planning to forecast its global service supply chain. The solution is designed to deliver business value by improving customer service level while reducing operational cost and inventory investment.
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