Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

U.S. Consumer Electronics Returns in 2011: $17 Billion
Dec 15, 2011
 Printable format
 Email this Article
 Search

Customer returns of consumer electronics products will cost U.S. consumer electronics retailers and manufacturers almost $17 billion in 2011, up 21% from 2007, according to an Accenture research report. These costs include receiving, assessing, repairing, reboxing, restocking, and reselling returned products.

A survey shows product return rates over the past 3-5 years have increased for 57% of retailers and 43% of manufacturers surveyed. Those who said they see returns decreasing: 13% of retailers and 12% of manufacturers.

But the research firm added that – with only 5% of returns related to product defects – there's room for reduction in returns. 27% of returns are a result of “buyer’s remorse.” 68% of returned products are ultimately designated as “No Trouble Found," meaning the customer thought there was a problem with the unit but no problem was found when the unit was tested to retailers or manufacturer specifications.

Even reducing the No Trouble Found problem slightly could significant impact the cost of returns – the market research firm estimates that a 1% reduction in the number of such cases could mean 4% in return and repair costs annually. It estimates this could save a "typical large consumer electronics manufacturer" $21 million annually and save an "average consumer electronics retailer" $16 million annually.

Back to Daily News

 

Daily News

...........................................................

Oct 30, 2014: Whirlpool Corp. reports strong third-quarter

Oct 30, 2014: Statistical Portrait of the European Appliance Industry Released by Appliance Magazine

Oct 30, 2014: New Whirlpool acquisition Indesit reports profit for year so far

Oct 30, 2014: Consumer Confidence Index rebounds in October

Oct 29, 2014: New home sales up slightly in September 2014

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

October 2014: Portrait of the European Appliance Industry
September 2014: Appliance Industry Focus: HVAC
June 2014: Appliance Magazine Market Insight: April 2014
May 2014: Appliance Magazine Market Insight: March 2014




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows