Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

Whirlpool Closes Contact Center in Washington State
Apr 12, 2011
 Printable format
 Email this Article
 Search

Whirlpool Corp. plans to close its Yakima, WA contact center in the second quarter of 2011. About 160 Yakima employees will be laid off and about 50 positions added to each of the two remaining Whirlpool call centers, located in Benton Harbor, MI, and Cleveland, TN.

Whirlpool said the move comes as a result of decreasing call volume.

"Several initiatives have reduced the number of calls received," said Kathy Nelson, vice president, Consumer and Appliance Care. "These include a better and more streamlined experience for consumers and improvements in product quality. By reducing the number of U.S. contact centers from three to two, we can increase our efficiencies while maintaining our award-winning customer service."

She said the closure of Yakima "Is no reflection on our Yakima employees, who have worked hard to help serve the needs of our consumers." Whirlpool will provide outplacement and other support to Yakima employees.

Back to Daily News

 

Daily News

...........................................................

Dec 22, 2014: DOE's Building Technologies Office releases Roadmap for Emerging HVAC Technologies

Dec 19, 2014: Whirlpool Corp. provides guidance for 2015

Dec 19, 2014: Panasonic to showcase built-in appliances at LivingKitchen 2015

Dec 19, 2014: New residential construction in November 2014

Dec 19, 2014: 2014 U.S. steel production up 0.7% from 2013

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

November 2014: Appliance Magazine Market Insight Annual Subscriptions
November 2014: U.S. Appliance Industry: Market Value, Life Expectancy & Replacement Picture 2014
October 2014: Portrait of the European Appliance Industry
September 2014: Appliance Industry Focus: HVAC




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows