Home
Global Supplier Directory
APPLIANCE Engineer
Supplier Solutions
APPLIANCE Line
Whitepaper Library
Calendar of Events
Association Locator
Contents Pages
Market Research
Subscription Center


 
Daily News

J.D. Power Ranks Satisfaction with Kitchen, Laundry Appliances
Oct 25, 2010
 Printable format
 Email this Article
 Search

Samsung appliances equal high customer satisfaction in a number of major appliance categories, according to two new J.D. Power and Associates studies, which also found customer satisfaction to be strongly influenced by an appliance’s water and/or energy efficiency.

(More details on the J.D. Power and Associates studies are in the ApplianceMagazine.com article, Efficiency Satisfies Appliance Buyers.)

The 2010 Laundry Appliance Satisfaction Study and 2010 Kitchen Appliance Satisfaction Study also found that awareness of Energy Star certified appliances has increased among U.S. owners of new appliances since 2009 and so has the percentage who purchased an Energy Star appliance.

86% of 2010 dishwasher buyers reported buying an Energy Star certified appliance, for an increase of 5% from 2009 and a 9% increase from 2008.

Christina Cooley, senior manager of the real estate and construction industries practice at J.D. Power and Associates, credited the federal appliance rebate program with raising consumer awareness of Energy Star program. "20% fewer customers reported that they did not know if their appliance was Energy Star certified in 2010 compared to those that purchased their appliance in 2008 or 2009," she said. "Manufacturers and retailers continue to have an opportunity to tout the energy efficiency of the appliances they offer and the specific, tangible benefits tied to energy efficiency, which in turn impact customer satisfaction.”

Satisfaction with appliance performance is strongly influenced by the owner’s perception of the appliance’s water and/or energy efficiency, the study found. Customers who report that their appliance is Energy Star certified are more likely to be more satisfied with their appliance than customers who do not indicate that their appliance is certified.

Read our complete article:
Efficiency Satisfies Appliance Buyers

Back to Daily News

 

Daily News

...........................................................

Nov 26, 2014: Hamilton Beach 3Q income down slightly

Nov 26, 2014: LG's sales of Inverter Linear Compressor refrigerators top 10 million

Nov 25, 2014: Robotics Exhibits Grow 25% at 2015 CES

Nov 25, 2014: Index shows HVAC/R contractors more positive than last year

Nov 25, 2014: Consumer Confidence Index Declines

More Daily News>>

RSS Feeds
.........................................................
Appliance Industry
Market Research

...........................................................

November 2014: U.S. Appliance Industry: Market Value, Life Expectancy & Replacement Picture 2014
October 2014: Portrait of the European Appliance Industry
September 2014: Appliance Industry Focus: HVAC
June 2014: Appliance Magazine Market Insight: April 2014




 
Contact Us | About Us | Subscriptions | Advertising | Home
UBM Canon © 2014  

Please visit these other UBM Canon sites

UBM Canon Corporate | Design News | Test & Measurement World | Packaging Digest | EDN | Qmed | Plastics Today | Powder Bulk Solids | Canon Trade Shows