Best Buy Co., Inc. said that Susan Wollan Fan has joined the company as senior vice president, enterprise transformation. Wollan Fan is responsible for ensuring that Best Buy’s business processes, capabilities and operating model support the company’s continual evolution as a customer-centric organization. She reports to Brian J. Dunn, Best Buy’s president and chief operating officer.
Wollan Fan joined Best Buy with 20 years of large-scale change experience at Accenture, the world’s largest consulting firm. She joined Accenture in 1984 and was promoted in 1998 as the first woman partner in Accenture’s Minneapolis office. During her tenure at Accenture, Wollan Fan spent 7 years working closely with Best Buy executives to improve the company’s growth and performance. In addition to her work with Best Buy, Wollan Fan has consulted with more than 20 major retailers and consumer brands, including Sears Canada, Safeway Stores, Pillsbury, and ShopKo. Her early career was spent designing and implementing new operating and expansion strategies.
to Daily News