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Philips No. 1 in Patient Monitoring, Ultrasound Service Performance
Nov 2, 2006
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Royal Philips announced that customers have again rated its Medical Systems division number one in overall service performance for Patient Monitoring Systems and Ultrasound All Systems, comprising Radiology/OB-Gyn and Cardiology instruments, in the annual IMV ServiceTrakā„¢ surveys. The results of the 2006 IMV analysis also show Philips earning top ranking in overall manufacturer satisfaction for patient monitoring and another first-place ranking for probability of repurchase for both ultrasound and patient monitoring.

In separate independent surveys by IMV Limited, customers were asked to rate ultrasound and patient monitoring systems manufacturers on a broad range of factors across the product ownership lifecycle.

For patient monitoring service and performance, Philips led with 20 number one rankings within the areas of system performance, satisfaction with manufacturer, OEM service performance, help desk telephone support, satisfaction with service engineer, and installation and training.

Similarly, for ultrasound all systems service and performance, Philips leadership was confirmed in 15 factors, including top marks in the areas of service engineer performance, emergency response, satisfaction with service and manufacturer, help desk telephone support and remote dial-in diagnostic support.

Philips also scored 16 top ratings in the separate 2006 Ultrasound Radiology/OB GYN ServiceTrak report published by IMV, outperforming competitors with the most first-place rankings in the industry, most notably in key performance factors such as overall service performance and probability of repurchase.

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