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Kiosks Are "Fundamentally Changing" Retail
Jun 28, 2006
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North American consumers are gravitating to self-service when it comes to buying and paying for goods and services. IHL Consulting Group, a retail analyst firm, expects consumers to spend more than U.S. $475 billion at self-checkout lanes, ticketing kiosks and other self-service machines in 2006, up from $324 billion in 2005. The pace of growth is continuing to pick up.

"We expect to see expenditures made at self-service kiosks to rise by about 51 percent this year and 33 percent in 2007," said IHL President Greg Buzek. The dollar value of such transactions could be near $1.2 trillion by 2009.

In the market study, 2006 North American Self-Service Kiosks, IHL examined increasing use of several types of self-service kiosks where payment is accepted:

  • self-checkout systems
  • ticketing kiosks
  • check-in kiosks
  • food ordering
  • postal kiosks

    "Kiosks are fundamentally changing the way consumers do business," Buzek said. "Among retailers, we are seeing anywhere from 15 percent to 40 percent of all purchases are made at self-checkout machines. Usage is even more impressive at airports, where some airlines estimate that near 80 percent of passengers are avoiding the traditional check-in process and instead using self-check-in machines."

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