North American consumers are gravitating to self-service when it comes to buying and paying for goods and services. IHL Consulting Group, a retail analyst firm, expects consumers to spend more than U.S. $475 billion at self-checkout lanes, ticketing kiosks and other self-service machines in 2006, up from $324 billion in 2005. The pace of growth is continuing to pick up.
"We expect to see expenditures made at self-service kiosks to rise by about 51 percent this year and 33 percent in 2007," said IHL President Greg Buzek. The dollar value of such transactions could be near $1.2 trillion by 2009.
In the market study, 2006 North American Self-Service Kiosks, IHL examined increasing use of several types of self-service kiosks where payment is accepted:
"Kiosks are fundamentally changing the way consumers do business," Buzek said. "Among retailers, we are seeing anywhere from 15 percent to 40 percent of all purchases are made at self-checkout machines. Usage is even more impressive at airports, where some airlines estimate that near 80 percent of passengers are avoiding the traditional check-in process and instead using self-check-in machines."
to Daily News