Gateway, Inc. today announced that it has earned the number one designation in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Notebooks. In December, the company also earned the leading rank in customer satisfaction for its desktops. Top customer satisfaction scores in TBR's studies for both corporate desktops and notebooks demonstrate that Gateway's investment in products and services for the professional market is paying off and resonating with customers.
According to TBR's current study for notebooks, Gateway was singled out for its industry-leading approach to customer service with a record high in phone support, which is 100-percent based in North America. The company received its highest scores to date in parts availability, hardware reliability, notebook value, and product design. Gateway was also recognized for its ease of doing business and for being fast to market with innovative new products. Customer loyalty ratings saw steady improvement.
to Daily News