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Whirlpool Signs Support Services Outsourcing Agreement with Accenture
Jun 13, 2006
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Appliance maker Whirlpool Corporation and Accenture entered into a 5-year application outsourcing agreement for SAP (systems, applications and products) applications.

Under the agreement, Accenture will provide maintenance and support services for SAP applications related to its demand chain, supply chain, human resources, and finance at Whirlpool's operations in North America, Latin America, Europe, and Asia.

Whirlpool said it has been implementing SAP in various regions for several years. Accenture, a global management consulting, technology services and outsourcing company, helped Whirlpool implement SAP in its Latin America operation and has been providing support for those applications on an outsourced basis since 1998. The new contract extends Accenture's support to provide consolidated global application management services for SAP for all regions where Whirlpool operates.

"Our contract with Accenture is part of our plan to transform our global information systems," said Esat Sezer, corporate vice president and chief information officer (CIO), Whirlpool. "It is an important element, which should help enable our strategic vision to develop a single global application management model, to focus Whirlpool resources on strategic capabilities and to maximize the return on application management investments."

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