Literature from Sullair Corporation explains the air compressor company’s various customer service levels. Specifically, the literature details parts, service and training agreements available to the company’s customers. Team Care provides a thorough equipment orientation for staff, equipment monitoring by company technicians, and access to technical support; preferred care, and 24/7 emergency service. Superior Care is an outsourced maintenance agreement that also includes 24/7 emergency breakdown service. Total Care is a complete, extended term maintenance contract whereby the company assumes 100 percent of compressor maintenance responsibility, and also provides access to 24/7 emergency breakdown service. The literature also provides a worksheet where customers can keep notes on service agreements.
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