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issue: May 2003 APPLIANCE Magazine

Randall W. Luecke of CSA International

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Throughout his career, Randall W. Luecke, vice president of Certification at CSA International (Toronto, Canada), has learned that there are two critical ingredients for success - dedication and other people.

Randall Luecke

"I am dedicated to making an extraordinary effort to meeting our clients' needs," Mr. Luecke says. "We are in an extremely competitive sector, and I know that we need to be at the top of our game to meet clients' expectations or others will. This can only happen if our staff has the right tools, direction, and support, so I am dedicated to creating an environment in which my staff feels empowered and motivated.

"None of us can be successful, however, if we don't have the proper balance and support in our own lives. This means I am devoted to my family and friends, providing for them, helping to enrich their lives, and cherishing those relationships," adds Mr. Luecke.

The results of Mr. Luecke's dedication are perhaps most evident in his extensive, and impressive, 25-year career. After receiving his BA from McMaster University in Hamilton, Ontario, Canada in 1975, Mr. Luecke went on to earn his MBA in Business Administration from Lehigh University in Bethlehem, PA, U.S., graduating in 1977.

Starting out as a senior auditor and consultant at Ernst & Whitney, Mr. Luecke quickly built his reputation in just 3 years, moving on to several other respectable positions, including national health care director at KMG Main Hurdam, senior manager at Deloitte & Touche, and executive vice president and COO of Saint Alexis Hospital Medical Center (Cleveland, OH, U.S.). He joined testing and certification organization CSA Group in 1994, serving as vice president of Administration and treasurer of CSA America, Inc. (Cleveland, OH, U.S.) for 6 years. He then transferred to CSA Group in Toronto, Canada, where he was vice president of Finance for 2 years. In 2002, Mr. Luecke advanced to his current position - vice president, Certification at CSA International, the largest division of the CSA Group.

Mr. Luecke is responsible for all operational aspects of CSA International. In the last year, he has been actively working to streamline the testing and certification processes, while improving the division's communications with its clients. This included reorganizing the management team. "[This] streamlined divisional structure resulted in more expedient work processes and faster decision-making," Mr. Luecke explains.

Even with all of his experience, Mr. Luecke says he relies on every member of the CSA staff to teach him a thing or two. "The most valuable learning experience of my career has been the discovery that everyone in the organization has something to contribute, and something that they can teach me," he explains.

" Effective two-way communications is critical. Regardless of where I travel in the organization, from the Board Room to the shipping and receiving dock, there are always staff [members] that have ideas as to how to make the organization run better, particularly those that work with our customers closely on a daily basis. My job is to listen and act on their ideas."
To balance his professional and personal life, Mr. Luecke enjoys playing and attending sports with his 15-year-old son Matt and kayaking with his wife, Dawn.


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