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Supplier Solutions
Software for Channel Partners
April 2002
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Tavant Technologies, a software company, offers a solution that reportedly enables manufacturers to automate and enhance order management, warranty management, catalog management, channel inventory management, marketing, sales force productivity, spare parts distribution, product service, support, and maintenance.

The company provides web-based order management and tracking to channel partners and customers—reducing costs, erroneous orders, paperwork, and customer service calls. Another capability is enabling online product configuration—reduce SKUs and enable built-to-order products. The company also presents rich "browsable and searchable" catalogs that can be syndicated to channel partners that can customize them to their own needs, reportedly reducing marketing costs. The company also claims to provide better service to channel partners—enhancing their mind-share and providing them with tools like account management, invoicing, web storefronts, tracking, etc. It also participates more in the after market—capturing high-margin revenues such as parts, factory warranties, maintenance contracts, inspections, rentals, leasing, used goods, etc. Using the company’s solutions reportedly enables better dealer-to-dealer visibility by easily locating products, minimizing lost deals due to unavailability at a particular location, locating to order, and increasing asset utilization. Web-based warranty management is also provided; lower warranty costs are reportedly achieved using online registration, claims submission and validation, issue service bulletins, and conduct recalls.

 

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